Troubleshooting
EPG Guide Times Are Shifted: Programme Times Look Wrong
When a programme that should start at 20:00 in the guide appears at 21:00 or 19:00, the EPG's time zone does not match the time zone of the device or the player. The problem mostly comes from the server and you being in different time zones or from the daylight-saving change.
Quick fix steps
- Compare the time of a programme shown in the guide with its real time.
- Find the difference with the EPG Offset Calculator.
- Enter that value in the player's 'EPG time offset' setting.
- Or fix the times in the file with the EPG Time Shifter.
- Check again at the daylight-saving change.
Tools to fix the problem
In-depth explanation
Why does it drift?
XMLTV files write programme times with a time zone suffix (such as +0300); when written correctly the player converts it to your local time. Drift comes from the source writing this suffix wrongly (marking local time as UTC), the player's time zone setting being wrong or fixed UTC being used through a daylight-saving change. The Server Info tool shows the time zone the server reports and the server time; comparing them with your own time reveals the cause.
Ways to fix it
The easiest is the player's 'EPG time offset' (time shift) setting: if the difference is +1 hour enter 1. If you will use the same EPG in several players it is more lasting to fix the file with the EPG Time Shifter and publish it at your own address. If only one source has drifted in a combined file apply it only to those channels with the 'only these channel ids' option.
In Göktürk IPTV
Göktürk IPTV's ready EPG packs are produced with the correct time zone and the app converts times to local time; if you see drift check your device's time zone setting.
Frequently asked questions
The drift changes every day?
The source may write local time as fixed UTC; the value changes at the daylight-saving switch.
Some channels drift and others do not?
In a combined EPG different sources can be in different time zones; fix by channel.
How do I find the difference?
Enter the time in the guide and the real broadcast time into the EPG Offset Calculator.
There is no setting in the player?
Fix the file with the EPG Time Shifter.